Delivery Policies
Holiday Delivery
To help assure on-time delivery during the busy holiday season, place your order at least 1 day prior to the following major holidays: Thanksgiving Day, Christmas Day, New Year's Day, Valentine's Day, Easter, Administrative Professionals Week, Mother's Day, Memorial Day, Father's Day, Independence Day and Labor Day.
We are closed on these holidays: New Years Day, Easter Day, Mother's Day, Fathers Day, Independence Day, Labor Day, Thanksgiving and Christmas.
Specific Times
We are normally able to deliver within four hours on most orders. , we will do our best to accommodate your request however do not guarantee delivery times especially during holiday delivery seasons.
Funeral Homes
These orders are our very highest priority. If you have ordered too late to make the funeral service we will call to let you know quickly so that you can make other arrangements or have something sent to the home of the family. If you do not know the zip code or exact address of the funeral home we will look it up for you. We normally contact the funeral home anyway to verify the time of the viewing and make arrangements for the flower delivery. If you have selected a delivery date that is before the actual viewing we will deliver to the viewing per the funeral home instructions.
PO Boxes
We are unable to deliver flowers to a P.O. Box or an A.P.O. addresses.
If no one is home
Depending on the delivery location, if the recipient is not available at the time of delivery, the delivery person may leave the gift in a safe place, (weather permitting) for the recipient to retrieve when they return, such as with a neighbor, or leave a message for the recipient to call to arrange for delivery or pick-up. We will not leave floral items out in cold or bad weather.
Incorrect Addresses
If the recipient's address is incorrect and delivery was attempted to the address, there is an additional delivery fee to re-deliver the item to the corrected address. We are not responsible for deliveries made to incorrect addresses submitted to us by the customer. If such a delivery is made, the customer assumes responsibility for the entire purchase.
Canceling or Changing an Order
All changes or cancellations MUST be verbal and handled via calling the shop to talk with someone directly. Same-day orders and ordered by 12:00 PM are processed immediately, and usually cannot be changed. Due to the urgent nature of florist delivered products we are unable to cancel or change orders already in process at the florist, en route or delivered. Email changes or cancellations are NOT accepted. To cancel or change an order that has not been processed, please call immediately.
Recipient may be contacted
In some cases, the florist may contact the recipient to ensure they will be home to accept the delivery. It is imperative that we have the recipient's phone number. Especially during inclemet weather conditions, the driver must be able to contact the recipient to be certain they are home to receive the delivery.
Request to leave item at door
The customer assumes all liability for requests to leave arrangements. We highly discourage special instructions requesting delivery to a doorstep, porch, yard or any location where the recipient cannot accept the arrangement themselves. We cannot be held responsible for missing or faulty product due to this special request.
Recipient refusal of delivery
If the recipient refuses to accept a delivery, you may be held fully liable for the cost of the gift.
Card Messages
The message that you write in the Card Message field is the message that is sent with the gift. We do not include any billing information with your order.